"Donna Moreau was employed for nine years as a room attendant for the Windjammer Hotel. Her work and attendance during that period were considered excellent. The hotel was moderately busy during the week, and then typically filled with tourists on the weekends......"
If I were the hotel's general manager, I would support the actions of my housekeeping supervisor. I would let Donna know how much she is appreciated being apart of the business and making sacrifices others would not dare to. I would accommodate her by offering many positions of higher quality purposes better known as promotions so the pay can match her work ethic and keep both sides of the party as happy and comfortable as possible. Workers of her stature should be rewarded continuously for their hard work and dedication and that is what i would see fit. Being that other employees are calling in sick and she ends up covering for them, I don't know how this would take place, but I would most definitely offer her time off if possible paid time off. She deserves it. No days off for the past 15 months is a huge asset to the company and everything we're aiming for. She plays a major role in keeping our customers happy and if the customers are happy then the more lucrative the business and I believe she should most definitely be accommodated for such deeds tremendously. Donna should be granted a day or so off if requested, although I am familiar with the term "The Show Must Go On" and if getting discharged or removed from the schedule is the result of me taking just 1 day off after I've worked for 15 months strong straight then I believe that job isn't for me.
"Hospitality management has always been a challenging profession. Whether in a casino, a school lunch program, a five-star hotel, a sports stadium concession program, or a myriad of other environments, hospitality managers are required to have a breadth of skill not found in many other areas of management. Hospitality managers are in charge of securing raw materials, producing a product or service, and selling it—all under the same roof. This makes them very different from their manufacturing counterparts (who are in charge of product production only) and their retail counterparts (who sell, but do not manufacture, the product). Perhaps most important, hospitality managers have direct contact with guests, the ultimate end user of the products and services supplied by these managers' operational teams." -Chapter Two: Human Resources In The Hospitality Industry
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